INSPITRIP’s approach sways from that; by offering traveller’s the unique opportunity to connect with a Local Guide for an authentic and insightful travel experience, designed for travelers who want to explore their destination through the eyes of those who live there.
With a network of 2,000+ local guides, Inspitrip crafts one of a kind custom experiences to suit the particular tastes of each individual traveler, and was originally launched to empower local communities and make travelling more authentic and meaningful.
As a result, Inspitrip faced a challenge to connect with travelers prior to making a purchase, so as to customize an experience to suit their needs – by working with tawk.to, Inspitrip is able to efficiently start a relationship with customers well before they even begin their journey.
INSPITRIP’s approach sways from that; by offering traveller’s the unique opportunity to connect with a Local Guide for an authentic and insightful travel experience, designed for travelers who want to explore their destination through the eyes of those who live there.
With a network of 2,000+ local guides, Inspitrip crafts one of a kind custom experiences to suit the particular tastes of each individual traveler, and was originally launched to empower local communities and make travelling more authentic and meaningful.
As a result, Inspitrip faced a challenge to connect with travelers prior to making a purchase, so as to customize an experience to suit their needs – by working with tawk.to, Inspitrip is able to efficiently start a relationship with customers well before they even begin their journey.
"Customers have a lot of questions before they make decisions, and tawk.to really helps us to address and answer all the questions that our customers have."
When customized and authentic local experience are a point of service differentiation, whether that be off-the-beaten-track treks or a wander through the hustle and bustle of a local market, these are experiences that demand a deep connection with customers.
The travel industry is a tough market the world over, though in particular as a travel start-up based in asia access to funding resources is limited as the outside venture capital ecosystem isn’t as developed in more mature markets.
Tawk.to provides Inspitrip with a feature-rich tool to not only build closer relationships with customers, but to differentiate the service offering at absolutely Zero cost – which is truly aligned with the belief that a website owner shouldn’t have to pay to chat with the customers on their website.
Helping truly is the new selling, and modern customers can really tell the difference – customer service no longer needs to be seen as a cost-center, but instead an opportunity to both differentiate a product or service offering – and in Inspitrip’s case a way to compete and prosper in a world controlled by incumbents.
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